Tracking Tools

To check the status of our Order, enter your Purchase Order (PO) or the Sales Order (SO) number.

Planar order tracking

*  PO/SO Number

Matches: {{ resultCount }}

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No Results Found

The sales order or purchase order number you entered could not be found. It is likely this order is still being processed and shipped.  Our system updates every 15 minutes so please check again shortly.  If you believe you received this message in error or if we can be of further assistance please contact us.

Try again or check the status of another order

Tracking Information

Sales Order Number:

{{trackingOrderItem.salesOrderNumber}}

PO Number:

{{trackingOrderItem.purchaseOrderNumber}}

Shipping Information

Ship Date:

{{ formatDate(shippingItem.dateShipped, "MMM DD, YYYY") }}

Carrier:

{{shippingItem.shippingCarrierName}}

Tracking / Housebill Number:

{{shippingItem.wayBillNumber}}

Delivery City, State, Country

{{shippingItem.address.city}}, {{shippingItem.address.state}}, {{shippingItem.address.country}}

Status:

{{toPresentationString(shippingItem.status)}}

Part(s) List

Part #{{part.partNumber}}

Serial Number(s):

• {{ serialNumber }}

To check the status of your RMA, enter the RMA Number (without 'RMA') or the full Serial Number, along with the Destination City where the replacement unit or part will be shipped. All fields are required. 

RMA Lookup

* RMA Number/Serial Number

* Destination City

Matches: {{ resultCount }}

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No Results Found

The Serial Number or RMA number you entered could not be found. It is likely this order is still being processed and shipped.  Our system updates every 15 minutes so please check again shortly.  If you believe you received this message in error or if we can be of further assistance please contact us.

Try again or check the status of another RMA above.

Tracking Information

Sales Order Number:

{{trackingOrderItem.salesOrderNumber}}

PO Number:

{{trackingOrderItem.purchaseOrderNumber}}

RMA Information

RMA Number:

{{trackingOrderItem.rmaNumber}}

Order Status:

{{trackingOrderItem.orderStatus}}

RMA Created:

{{ formatDate(trackingOrderItem.rmaCreateDate, "MMM DD, YYYY") }}

Promise Date:

{{ formatDate(trackingOrderItem.rmaPromiseDate, "MMM DD, YYYY") }}

RMA Items

Model:

{{rmaItem.model}}

Part #:

{{rmaItem.partNumber}}

Quantity:

{{rmaItem.quantity}}

Serial Numbers:

• {{serialNumber}}

Shipping Information

Ship Date:

{{ formatDate(shippingItem.dateShipped, "MMM DD, YYYY") }}

Carrier:

{{shippingItem.shippingCarrierName}}

Tracking / Housebill Number:

{{shippingItem.wayBillNumber}}

Delivery City, State, Country

[Unavailable At This Time]

Status:

{{toPresentationString(shippingItem.status)}}

Part(s) List

Part #{{part.partNumber}}

Serial Number(s):

• {{ serialNumber }}