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Since 1983, Planar display solutions have benefitted countless organizations in every application. Planar displays are usually front and center, dutifully delivering the visual experiences and critical information customers need, with proven technology that is built to withstand the rigors of constant use.
What may be less obvious, but is no less critical, is the support Planar provides to customers and their displays. Backing up every giant, curved video wall or 4K interactive display, is a local team of pre-sales and post-sales technical and application experts determined to ensure customers select the right display solutions, and keep them performing their best.
Planar’s field-based pre-sales Application Engineers across North America assist in selecting the best solution for an environment and application. They live and work near customers, so they’re familiar with the unique display needs within a local area.
Planar has dedicated Project Managers located across North America who help coordinate all aspects of a project from initial design and display technology selection to expert technical installation.
Regionally-located Planar Technicians professionally install video walls or large format display fleets. Once installation is complete, Planar Installers provide basic system training about proper use, maintenance, troubleshooting and servicing.
Planar’s U.S.-based Customer Support Team is always available to provide answers and remedies. From 32-foot fine pitch LED video walls to 32-inch desktop monitors, the support team is specially trained to know the details of each Planar display solution, and assist.
Planar Service Technicians live nearby and understand the language and local nuances. They can visit an installation site and assist with advanced troubleshooting or provide repair support. If a repair requires more than an on-site visit, such as pixel repair, Planar's Oregon facilities can handle it efficiently.