Freight Insurance

Thank you for your order. We sincerely appreciate your business. If your invoice indicates, Planar has arranged insurance for this shipment with Lloyd & Partners Limited. As the title holder of these goods, you are the beneficiary of the policy. You are responsible for both initiating the loss claim, in order to receive 100% reimbursement, and replacing the goods.

For Planar Systems orders, your policy number is: CGSF10051900

For more information contact:

Lloyd & Partners Limited
The St Botolph Building
138 Houndsditch
London, EC3A 7AW, United Kingdom
Phone: +44 (0)20 7466 6500
Fax: +44 (0)20 7466 6565

Templates and Resources

Below are some templates and resources that will assist you with the processing of your claims:

The following are Carrier Claims Letters to alert the responsible shipping company that you have experienced loss or damage. Complete the highlighted portion of these editable MS Word documents, save, and submit to the address at the top of the letter and to Lloyds & Partners Limited. See the Claims Information Sheet for more details. Note: there are different letters for each carrier and for damaged or lost goods.

Phone Support
North America

Phone: 1-866-752-6271

Europe, Middle East & Africa

Phone: +33 5 63 78 38 10

Asia, Australia & New Zealand

Phone: +852 2326 0228


Phone: +81 3 5937 0675

Latin America

Phone: +55 41 9 9109 8993
WhatsApp: +55 41 9 9109 8993