For optimum support, Planar recommends the Gold Premium Service which provides our highest priority support of next day on-site service. In addition to superior technical support, and a standard factory warranty extension, our Gold service provides next-day on-site service for any defective systems. If a system goes down, Planar will have you back up and running the next day - without hassle. We will manage the entire process to make it as uncomplicated and trouble-free as possible. We recommend this service to healthcare facilities and channel partners who cannot afford product downtime, and do not have dedicated IT resources for installation and removal of displays, and/or do not have the dedicated logistics support required for coordinating returned displays. Planar’s Gold Service Level enables you to focus on your most important asset – the patients – and we’ll take care of the rest.  Warranty Document(PDF)

For excellent support, Planar recommends the Silver Service which provides an Advanced Exchange and Overnight replacement. In addition to superior technical support, and a standard warranty extension, our Silver service provides next-day replacement products for any defective systems. This service provides immediate response to get you up and running within 24 hours. We recommend this service to channel partners and healthcare facilities that cannot tolerate downtime, but have dedicated IT resources for the installation and removal of the displays, and the dedicated logistics support required for coordinating returned displays.  Warranty Document(PDF)

For basic care, Planar recommends Bronze Service which is an extension of the standard one year warranty. In addition to superior technical support, our Bronze service extends your standard one-year warranty. The service provides basic support to protect you against the costly, unforeseen expenses of repairing an out of warranty display and unknown display downtimes. We recommend this service to OEM or healthcare facilities with spare displays available to accommodate Planar’s standard ten day repair time, and/or dedicated IT resources for the installation and removal of displays, and dedicated logistics support required for coordinating returned displays in advance. Warranty Document(PDF)

Features	Standard	Bronze	Silver	Gold
Service Coverage	Return to Depot	Return to Depot	Advanced Exchange	On-Site
Uptime Guarantee	10 day	10 day	Next day	Next day
Shipping Deadline	N/A	N/A	2 pm PST	2 pm PST
24 x 7 Online Technical Library
Unlimited Use of Warranty Service
Direct Connect
Bulk Discounts
Shipping	Return shipping	Return shipping	Advance and return	Advance and return
Contract Length	1 year	2, 3, 5, or 7 years	2, 3, 5, or 7 years	2, 3, 5, or 7 years