FAQs: Frequently Asked Questions

Check the list below for answers to questions about operating system compatibility, cleaning touch screen displays, driver troubleshooting, setting up multiple monitors, and certification information. If you need additional information, Technical Support is available 24 hours a day, 7 days a week. Call toll free 1-866-Planar1 (866 752-6271) or +1 503-748-5799 (outside the United States). Also available is our online help section.

  1. What operating systems are supported for each PA or PT model?
  2. What versions of Macintosh operating systems are supported by the PT product line?
  3. Do you have support for Linux OS?
  4. How can I calibrate my Projected Capacitive Multi-Touch monitor using Windows 7 calibration utility?
  5. Do the Projected Capacitive Multi-Touch monitors need a calibration utility for Windows XP or Windows 7 operating systems?
  6. Do I lose Multi-Touch features if a driver is installed on my Projected Capacitive Multi-Touch monitors?
  7. How do I uninstall TouchKit driver?
  8. What features do I get with the Projected Capacitive Multi-Touch monitors?
  9. Which touch models come standard with external power supply?
  10. Which touch models are available with optional DC power input connector?
  11. Do you have support for XPe OS?
  12. How would I clean the Touchscreen?
  13. No touch after fresh driver installation.
  14. What certifications are currently in place for the PT touch monitors?
  15. Which PA and PT models can be used with the MSR Kit?

1. What operating systems are supported for each PA or PT model?

See PA/PT OS system compatibility list below:

SizeModelSensorControllerSupported Operating Systems
15 PA1575R Resistive Dual Windows® XP, WePOS
15 PT1500M (U) Resistive Serial (USB) Windows® XP, XP Embedded, 2000, 98, Server 2003,
15 PT1500MX Resistive Dual Windows® 7,Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
15 PT1501MU Capacitive USB Windows® 7, Vista, XP, XP Embedded, 2000, 98, Server 2003, Server 2008, Linux, Apple® Mac OS
15 PT1501MX Capacitive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
15 PT1505MU SAW USB Windows® 7, Vista, XP, XP Embedded, 2000
15 PT1510MX Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
15 PT1545R Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
15 PT1550MX Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
15 PT1555MU SAW USB Windows® 7, Vista, XP, XP Embedded, 2000
15 PT1575S SAW Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
15 PT1585P Projected Capacitive USB Windows® 7, Vista, XP, XP Embedded (Express), 2000, Linux, Apple® Mac OS X 10.6.6
17 PT1700M (U) Resistive Serial Windows® XP, XP Embedded, 2000, 98, Server 2003
17 PT1700MX Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
17 PT1701MU Capacitive USB Windows® 7, Vista, XP, XP Embedded, 2000, 98, Server 2003, Server 2008, Linux, Apple® Mac OS
17 PT1701MX Capacitive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
17 PT1705MU SAW USB Windows® 7, Vista, XP, XP Embedded, 2000
17 PT1710MX Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
17 PT1745R Resitive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
17 PT1775S SAW Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
17 PT1785P Projected Capactive USB Windows® 7, Vista, XP, XP Embedded (Express), 2000, Linux, Apple® Mac OS X 10.6.6
19 PT1910MX Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
19 PT1911MX Capacitive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
19 PT1915MU SAW USB Windows® 7, Vista, XP, XP Embedded, 2000
19 PT191MU Capacitive USB Windows® 7, Vista, XP, XP Embedded, 2000, 98, Server 2003, Server 2008, Linux, Apple® Mac OS
19 PT1945R Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
19 PT1945RW Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
19 PT1975R Resistive Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
19 PT1975S SAW Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux, Apple® Mac OS
19 PT1985P Projected Capacitive USB Windows® 7, Vista, XP, XP Embedded (Express), 2000, Linux, Apple® Mac OS X 10.6.6
22 PT2275SW SAW Dual Windows® 7, Vista, XP, XP Embedded, 2000, ME, 98, NT, Linux
22 PT2285PW Projected Capacitive USB Windows® 7, Vista, XP, XP Embedded (Express), 2000, Linux, Apple® Mac OS X 10.6.6

2. What versions of Macintosh operating systems are supported by the PT product line?

The following models support all Mac OS and Mac OS X operating systems via the USB port:

  • 15 inch monitors
    • PT1500MX, PT1501MU, PT1501MX, PT1510MX, PT1545R, PT1550MX, PT1575S
  • 17 inch monitors
    • PT1700MX, PT1701MU, PT1701MX, PT1710MX, PT1745R, PT1775S
  • 19 inch monitors
    • PT1910MX, PT1911MX, PT191MU, PT1945R, PT1945RW, PT1975R, PT1975S
  • 22 inch monitors
    • PT2275SW

3. Do you have support for Linux OS?

Yes, following models support Linux Knoppix 6.2 (Kernel 2.6.32) and Ubuntu 6.2 (Kernel 2.6.32):

  • 15 inch monitors
    • PT1500MX, PT1501MU, PT1501MX, PT1510MX, PT1545R, PT1550MX, PT1575S, PT1585P
  • 17 inch monitors
    • PT1700MX, PT1701MU, PT1701MX, PT1710MX, PT1745R, PT1775S, PT1785P
  • 19 inch monitors
    • PT1910MX, PT1911MX, PT191MU, PT1945R, PT1975R, PT1945RW, PT1975S, PT1985P
  • 22 inch monitors
    • PT2285PW, PT2275SW

4. How Can I calibrate my Projected Capacitive Multi-Touch monitor using Windows 7 calibration utility?

  1. Tap the Start button, Control Panel and then Hardware and Sound.
  2. Under Tablet PC Settings, tap Calibrate the screen for pen or touch input.
  3. On the Display tab, under Display options, tap Calibrate and then Yes to allow the program to make changes.
  4. Follow the on-screen instructions to calibrate the touch screen.

5. Do the Projected Capacitive Multi-Touch monitors need a calibration utility for Windows XP or Windows 7 operating systems?

No, you don't need a calibration utility for Windows OS. The Projective Capacitive is scanning the matrix of X and Y axial and mapping with preset coordinates, working like digital switch, then determinate the coordinate, as soon as the relative position of the touch sensor and LCD panel is fix, the coordinate will be always accurate.

It is possible for you to install the Touch Kit driver then execute the 4 points calibration, but the Windows embedded HID driver will be removed consequently. The SAW and Resistive touch are working by detecting the analog ratio of the point that you touch then determinate the coordinate, because the ratio may related to the senor characteristics, it need to do the calibration to touch the corners and compare to the defined value on the driver then adjust accordingly.

6. Do I lose Multi-Touch features if a driver is installed on my Projected Capacitive Multi-Touch monitors?

Yes, The Projected Capacitive Multi-Touch monitors will be no longer HID digitizer devices and become HID mouse device, that can't support multi-touch gesture under Windows 7, which means it only support single touch.

7. How do I uninstall TouchKit driver?

You have 2 ways to uninstall the driver:

  1. Control Panel > Programs > Uninstall a program > Double Click on TouchKit > Follow the on-screen instructions to uninstall the driver
  2. Start > All Programs > TouchKit > Uninstall > Follow the on-screen instructions to uninstall the driver

8. What features do I get with the Projected Capacitive Multi-Touch monitors?

Forward, Backward, Rotate Clockwise, Rotate Counter-clockwise, Zoom-in, and Zoom-out.

9. Which touch models come standard with external power supply?

The following touch models come standard with an external power supply:

  • 15-inch: PA1575R, PT1510MX
  • 17-inch: PT1710MX
  • 19-inch: PT1945RW

10. Which touch models are available with optional DC power input connector?

The following touch models are available with optional DC power input connector:

  • 15-inch: PT1500MX, PT1501MX, PT1550MX, PT1575S, PT1585P
  • 17-inch: PT1700MX, PT1701MX, PT1775S, PT1785P
  • 19-inch: PT1975R, PT1911MX, PT1975S, PT1985P
  • Please order optional power supply, part number 997-3165-00.

11. Do you have support for XPe OS?

Yes, you can install the XP driver for all PT monitors. Just disable the Enhanced Write Filter (EWF) and install the standard XP driver, then enable the EWF again.

12. How would I clean the Touchscreen?

Use a 50/50 mixture of isopropyl alcohol and water or a non-abrasive glass cleaner. Avoid using cleaners other than glass cleaners. Do not use any vinegar-based solutions.

  • Apply the cleaner with a clean soft cloth.
  • Always dampen the cloth and then clean the screen.
  • Always handle the touchscreen with care. Do not pull on or stress the cables.

Planar has also confirmed that the following items can be safely used to clean the PT1500MX, PT1501MX, PT1550MX, PT1505MU, PT1575S, PT1700MX, PT1701MX, PT1705MU, PT1775S, PT1910MX, PT1911MX, PT1915MU, PT1975R, PT1975S and PT2275SW monitors:

  • Quaternary ammonium (Virex, PDI Sanicloth HB)
  • Bleach 5.25% or 6.25% at (1:10 dilution-1:100)
  • Quaternary ammonium in combination with 70% alcohol (iso or ethanol) (PDI Sanicloth or PDI Super Sanicloth)

13. No touch after fresh driver installation.

More than likely this is due to a resource conflict. The touchscreen cannot share an IRQ with another device in your system configuration, even though the other device may support IRQ sharing. Your PC configuration must have a unique communication (COM) port and interrupt request (IRQ) available to assign to the Touchscreen. Use the OS Device Manager to display and eliminate any resource conflicts.

14. What certifications are currently in place for the PT touch monitors?

There are two types of certification:

  • Electrical safety
  • EMC emissions

The monitors are certified and listed for electrical safety per UL/CUL(US and Canada) and TUV (German agency, but widely accepted by most of Europe). Standard of certification is UL 60950: March 2002 and EN 60950:2000 respectively.

The monitors are certified and listed for EMC per two standards: FCC (US) but virtual universal acceptance by Canada; and CE (Europe).

Our monitors may be sold in the following countries:

  • Canada
  • Columbia
  • Ecuador
  • EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czeck Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Norway, Lithuania, Poland, Luxembourg, Spain, Netherlands, Sweden, Portugal, UK, Slovakia, Slovenia, Switzerland)
  • Egypt
  • Malaysia
  • Morocco
  • Pakistan
  • Paraguay
  • Peru
  • Philippines
  • Serbia
  • Sri-Lanka
  • Trinidad
  • Turkey
  • United Arab Emirates
  • Uruguay
  • USA & Possessions
  • Venezuela

15. Which PA and PT models can be used with the MSR Kit?

The following models support the optional MSR Kit:

  • 15 inch monitors
    • PA1575R, PT1500MX, PT1501MX, PT1505MU, PT1550MX, PT1555MU, PT1575S, PT1585P
  • 17 inch monitors
    • PT1700MX, PT1701MX, PT1705MU, PT1775S, PT1785P
  • 19 inch monitors
    • PT1910MX, PT1911MX, PT1915MU, PT1975R, PT1975S, PT1985P
  • 22 inch monitors
    • PT2285PW, PT2275SW