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customer-first-warranty-logo blog
May 23, 2013

Best in Business

Planar desktop and touch monitors have been known for over a decade for their industry-leading warranty. 3 years of coverage with 2nd day delivery of an advanced replacement to minimize downtime is what makes the Customer First 3-year warranty™ so unique. The warranty is supported by 24x7 hot line support with trained and caring technicians who are not incented to get off the phone quickly (as is so common in large call centers), but rather for customer satisfaction. This warranty also applies to the PS Series large format display screens as well, making them a great choice for customers looking to deploy digital signage. The warranty for other More…

24/7 , #planarexperience , customer support , customer first warranty

Responsiveness small (Custom)
May 16, 2013

From 0 to 60: the importance of responsiveness

My husband is a car guy. You know the type. The person who can effortless memorize performance statistics about cars and talk about them without tiring. And one statistic that he cares a lot about is acceleration performance (the length of time it takes to go from 0 to 60 miles per hour or equivalent) as an indication of raw power (relative to weight and other factors). A great 0-to-60 measurement generally results in great off-the-line responsiveness. When you hit the gas, you expect things to happen. In fact, you rely upon it. It is the foundation of your relationship with the automobile. You interact and it responds. And car guys like my husband More…

case studies , #planarexperience , customer support

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