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May 16, 2013

From 0 to 60: the importance of responsiveness

My husband is a car guy. You know the type. The person who can effortless memorize performance statistics about cars and talk about them without tiring. And one statistic that he cares a lot about is acceleration performance (the length of time it takes to go from 0 to 60 miles per hour or equivalent) as an indication of raw power (relative to weight and other factors). A great 0-to-60 measurement generally results in great off-the-line responsiveness. When you hit the gas, you expect things to happen. In fact, you rely upon it. It is the foundation of your relationship with the automobile. You interact and it responds. And car guys like my husband More…

case studies , #planarexperience , customer support