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May 29, 2013

Something a Little Different

The test of a trusting relationship is whether or not you can call in the middle of the night or ask for a favor to make something “just right.” We love the trusting, long-term relationship with our customers. They aren’t afraid to call our 24x7 hotline in the middle of the night if a problem arises. They come back to us project after project. And they are not afraid to ask for favors. The ability to be flexible and offer customized solutions is one of the things that sets Planar apart. Our products are modular and customizable. We offer personalization services to color match bezels. We offer on-site services and programs for the ultimate in More…

#planarexperience , reliability , planar select

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May 23, 2013

Best in Business

Planar desktop and touch monitors have been known for over a decade for their industry-leading warranty. 3 years of coverage with 2nd day delivery of an advanced replacement to minimize downtime is what makes the Customer First 3-year warranty™ so unique. The warranty is supported by 24x7 hot line support with trained and caring technicians who are not incented to get off the phone quickly (as is so common in large call centers), but rather for customer satisfaction. This warranty also applies to the PS Series large format display screens as well, making them a great choice for customers looking to deploy digital signage. The warranty for other More…

24/7 , #planarexperience , customer support , customer first warranty

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May 16, 2013

From 0 to 60: the importance of responsiveness

My husband is a car guy. You know the type. The person who can effortless memorize performance statistics about cars and talk about them without tiring. And one statistic that he cares a lot about is acceleration performance (the length of time it takes to go from 0 to 60 miles per hour or equivalent) as an indication of raw power (relative to weight and other factors). A great 0-to-60 measurement generally results in great off-the-line responsiveness. When you hit the gas, you expect things to happen. In fact, you rely upon it. It is the foundation of your relationship with the automobile. You interact and it responds. And car guys like my husband More…

case studies , #planarexperience , customer support

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May 08, 2013

When Image Experience Matters

Several years ago, Planar adopted the tagline “When Image Experience Matters”, each word selected because it is packed with meaning for our customers. When: Not all display needs are equal. The numerical read-out on your desk phone or the display in your wristwatch have certain requirements, and digital signage installations or a video wall in a control room have others.  Image: Planar is a display company at its core, so it is all about the image. The video performance. The vivid colors. The resolution. The brightness. The contrast between the deepest blacks and the most luminous whites.  Experience: This is a word that is growing in importance to More…

digital signage , case studies , #planarexperience

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May 02, 2013

The birth of the interactor: Planar drives interactive experiences

The world is buzzing about interactivity with nearly 11 million Google searches every month on the topic. Among our customers and clients, the conversations around digital signage are trending more towards creating interactive experiences. At it’s heart, interactivity is the intersection of information science, communication, and industrial design.  The interactivity can be as simple as sliders or buttons on a kiosk screen or something that enables content on the display to react to input from a mobile device or third-party data source, like social media streams. It is the push-and-pull of information or content based on physical action by the More…

Helium , Touch Screen , MultiTouch , Matrix , #planarexperience